Job Description

Job Description

BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment, which frequently enables, inspires, and educates scientists to commercialize their ideas from R&D through to manufactured products. We are part of ATS Corporation, part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.

BioDot is uniquely focused on the specialized requirements of Rapid Test / BioSensor / Lyophilization and Clinical Laboratory development and manufacturing environments. BioDot has several standard product lines and custom automated systems to meet the needs of these markets. Please review our website for further clarification. BioDot is currently experiencing growth and we currently have the immediate need for a Field Service Engineer to work out of our Irvine, California headquarters. Engineers will be trained at Irvine, and work with a collaborative team to resolve instrumentation issues and support BioDot’s customer database.

ESSENTIAL JOB DUTIES:

• Assist with mechanical and electrical inspection and troubleshooting of instrumentation (mechanical, electrical, software and liquid handling). 
• Computer/software configuration and integration with auxiliaries, inspection cameras, etc. 
• Repair, service and perform preventative maintenance on BioDot instruments.
• Customer interaction specifically to train instrument operation and maintenance. 
• Field Service travel for installation, preventative maintenance, and service of instruments at customer locations and internally service equipment.
• Unpack and install BioDot products at the customer site.
• Instructs customers in the basic operation and maintenance of the systems.
• Diagnose, troubleshoot, and repair any BioDot system.
• Gather required paperwork from customer to confirm service work is complete and documented and ensure documentation is archived through home office.
• Assume responsibility for continued customer satisfaction, and coordinate all activities with the customer and appropriate sales manager
• Exercise judgment within broadly defined practices in selecting methods, techniques and evaluation criterion for obtaining results.
• Respond to online technical support inquiries, including direct interaction with customers by email and phone. 
• Follow protocols & test methods to measure instrument performance such as accuracy or precision of motion, dispensing, cutting, and/or lamination. 
• Support BioDot Sales efforts by selling service contracts, system upgrades, accessory items and spare parts.
• Assists in writing technical documents such as service manuals or application notes.
• Report activities, maintain local spare parts inventory, record travel expenses and timecards.
• Be accountable in maintaining an assigned tool kit which is issued as an asset and needs to be protected and managed by the FSE individually.
• Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members. 
• When not dispatched to customer accounts, should support Irvine-based needs, which could include Assembly, QC, Kitting, etc.
• Professionally represent BioDot.
• Other duties as assigned.

Qualifications

• Technical certification or military experience.
• Bachelor’s degree in mechanical (ME), Electrical Engineering (EE), or Biotechnology (BS) is preferred but not required.
• Candidates must be able to work independently and as a team member.
• Excellent customer interaction skills, verbal and written communication
• Ability to work independently in a remote setting, without supervision is required.
• Minimum of Two to five years of experience with analytical instrumentation, laboratory automation, liquid handling systems, micro fluidics, electronics, mechanical engineering, or computers is highly desirable.
• Schematic interpretation, and troubleshooting skills are a plus. Software integration and inspection camera integration are favorable.
• PC skills (Office, Google Docs, database usage, help desk software), and organizational abilities are required.
• Up to 50% national travel may be required.

The compensation range for this role is $70,000- $80,000 base salary. This role may be eligible for the company's discretionary bonus program. 

Join the Winning Team at BioDot, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science BioDot division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!!  

Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

Benefits BioDot offers:

• Competitive compensation package
  Comprehensive benefits (including health, dental vision and employee assistance program)
  Employee Stock Purchase Plan Eligibility
  401k with employer match
  Tuition reimbursement
  Wellness reimbursement
  Paid time off
  Annual paid volunteer day off
  Fully climate-controlled environment
  Professional growth opportunities
  And more!

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