Job Description

Remote Call Center Representative:

Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative to work in office for training and then transition to a hybrid position Monday through Friday. Must reside in the state of Maryland and can commute to our Annapolis office location as needed. Call Center Agents will schedule all appointments as well as triage patient questions that get sent to the Physicians. Starting salary is $17-$20/ hr plus benefits.

While this position is remote, initial training is done in person in our Annapolis office for a period of 1-2 months.

Duties/Responsibilities:

• Schedule appointments, which requires verification of the patient's insurance information, demographic details, reason for visit, etc.

• Address emails and messages in a timely manner.

• Maintain a positive attitude during busier call hours.

• Call patients affected by a schedule change to move their appointments.

Required Skills/Abilities:

• Strong critical thinking, organizational, and problem-solving skills.

• Ability to work independently.

• Highly effective verbal communication and interpersonal skills including courtesy, resourcefulness, and efficiency.

Education and Experience:

• Call center experience is preferred but not required, preferably in a medical office.

• Computer/technology savvy a requirement.

• High school graduate or equivalent required.

• Bilingual in Spanish and English is preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

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